Customer Information -Terms and Conditions

Customer Service:
If you have any questions or wish to place an order over the phone, call (954) 327 3330 or Cell phone (954) 258 2274
To reach us by e-mail use click on the "Guest Book" located on the front page.

Mailing Address:
Anna MacPhail
1841 SW 67th Avenue
Plantation, Fl 33317

We Ship Worlwide:

Holds:
When you place an order we will put 'RESERVED' on the item. Please make payment within 5 days or contact us and alternative payment arrangements can be made.

When ordering We do ask that you give a telephone number where we can reach you, in case there is a question or problem with your order.

Layaway:
You may Layaway any of our items for up to 8 weeks with a 20% deposit. The deposit payment to be paid within 5 days. Layaway payments are non-refundable.

Security:
Once your shopping cart is full, and you are ready to checkout, your transaction will automatically be directed onto our secure server. You never have to disclose personal information until you are ready to check out.

Privacy Statement: The personal information that we ask of you is between us. We do not give out or sell your email address, phone number, or credit card information to any other Companies or Institutions.

Shipping Information:
We will contact you via email within 24 hours with the total transaction amount including shipping costs or let you know the total if you phone in your order. In the event that you do not receive a return email within 24 hours, please try again.

Your order will be mailed out on receipt of payment. We ship with US Mail, Fed EX and UPS. We normally ship twice a week but can express overnight or mail next day upon request. You only pay for actual shipping and (optional) insurance, we do not charge a packing and handling fee.

Payment methods: Visa, MasterCard, American Express, Discover, Paypal, Cheque or Money Order. Please make cheques/ money orders to The Old Lace and Linen Shop.

PayPal is an easy-to-use secure online payment service. To make a payment, click on the Paypal button, then click "Send Money" or click "Sign Up Now". Please note our email when paying with Paypal is anna@antiquelinen.com :

Sales Tax : Florida Residents subject to 6% sales tax or provide current Re-sale Certificate.

Returns or Exchanges:
Our Merchandise is restored and professionally cleaned, the process is costly and time consuming. To enable us to continue offering you our items at reasonable prices we do stand by our Merchandise, however unless prior arrangements have been made or the item is not as described in our text then returned items will incur a 20% restocking fee. Please notify us immediately upon receiving the package that the item is not as described and return the item within three days in the same condition as received to enable a refund to be issued.

BUY. We are interested in buying antique linen, lace, textiles, vintage adult and childrens clothing. Fashion accessories, quilts, needlework, beadwork, dolls, toys and other interesting items. Seller is responsible for all shipping costs on items sent on approval.